Anti-Money Laundering Policy at JB.COM – How the Platform Prevents Financial Crime

This page describes the Anti-Money Laundering (AML) measures applied by JB.COM to prevent the platform from being used for money laundering, terrorist financing or other forms of financial crime. Thai players should understand these procedures as they directly affect account verification, deposit processing and withdrawal timelines. The same checks may also apply to sportsbook activity, so users placing wagers through JB.COM Sport should make sure their account details, payment methods and withdrawal information are accurate before requesting payouts.

What Is Anti-Money Laundering (AML) in Online Gambling?

AML refers to the body of laws, regulations and internal procedures designed to detect and prevent the conversion of illegally obtained funds through legitimate financial channels. Licensed online gambling platforms are required to implement AML controls as a condition of their operating licence. These controls include identity verification, transaction monitoring and reporting of suspicious activity to regulatory authorities.

JB.COM’s Operator and Regulatory Framework

Zozo Technology B.V. and CGA License OGL/2024/1519/0809

JB.COM is operated by Zozo Technology B.V., registered in Curaçao under company number 165255 at Kaya Richard J. Beaujon z/n, Willemstad. The platform holds licence OGL/2024/1519/0809 issued by the Curaçao Gaming Authority (CGA), which sets compliance obligations for player protection, fair play and anti-money laundering.

FATF Standards and Risk-Based Approach (RBA)

JB.COM applies a Risk-Based Approach across all stages of the user lifecycle, in line with Financial Action Task Force (FATF) recommendations and CGA guidelines. This means that higher-risk accounts – based on transaction volume, geography or behavioural patterns – receive closer scrutiny, while routine activity is processed through standard automated checks.

KYC Process – What Data JB.COM Collects and Why

Documents Required for Identity Verification

KYC (Know Your Customer) verification may require the following documents:

• government-issued photo ID – passport, national ID card or driving licence;
• proof of address – utility bill, bank statement or official correspondence dated within the last 90 days;
• payment method confirmation – screenshot of crypto wallet or photo of the bank card used for deposits (with sensitive details masked).

Complete KYC

When KYC Is Triggered – Thresholds and First Withdrawal

KYC is requested before the first withdrawal or when cumulative deposits exceed certain thresholds. The platform also reserves the right to request documents at any point if the compliance team identifies irregular account behaviour. Verification is typically processed within 24 to 48 hours. Thai players who submit clear, legible documents experience the shortest review times.

Real-Time Transaction Monitoring and Blockchain Screening

JB.COM operates both automated and manual transaction monitoring in real time. The system scans for patterns inconsistent with normal gaming behaviour:

• large deposits followed by minimal gameplay and immediate withdrawal requests;
• frequent changes to payment methods without a clear reason;
• deposit and withdrawal patterns that suggest structuring or layering of funds.

Cryptocurrency wallet addresses are screened against sanctions databases through third-party blockchain analytics providers. Transactions linked to flagged addresses are blocked and escalated for review.

Enhanced Due Diligence – When and How It Is Applied

When red-flag indicators are triggered, JB.COM suspends the account and initiates Enhanced Due Diligence (EDD). This may involve requesting additional documentation, conducting a deeper review of transaction history and reporting the case to the relevant regulatory authority. The account remains frozen until the review is complete and the compliance team reaches a determination.

Prohibited Activities – Mixers, P2P Transfers, Anonymous Payments

The following activities are explicitly prohibited under JB.COM’s AML policy:

• use of cryptocurrency mixers, tumblers or anonymizing services;
• peer-to-peer fund transfers between accounts on the platform;
• deposits from corporate accounts or third-party payment methods;
• use of anonymous payment channels that obscure the origin of funds.

Violations result in account suspension, winnings forfeiture and potential reporting to law enforcement.

Blocked Jurisdictions and Geolocation Controls

JB.COM does not accept players from the United States, Iran, Cuba, North Korea, Syria and Crimea. The platform uses IP-based geolocation and timezone analysis to enforce these restrictions. VPN usage is monitored, and accounts suspected of circumventing geographic blocks may be suspended pending review.

Chief Compliance Officer and Internal AML Training

JB.COM has appointed a Chief Compliance Officer (CCO) responsible for overseeing the AML programme. Staff members who handle player accounts, payments and compliance cases undergo regular AML/CFT training. Independent audits are conducted periodically to verify that internal procedures meet the standards set by the CGA and FATF recommendations.

How to Contact JB.COM About AML or Compliance Questions

Thai players with questions about verification, transaction holds or compliance procedures can reach the team through:

• live chat – available 24/7 on the website;
• email – support@jb.com for general compliance inquiries;
• detailed AML information – published at jb.com/help/anti-money.

Frequently Asked Questions